American Professor and King of Nothing

A friend of mine asserted yesterday that Michael Arrington’s decision to end his courtship with Apple was in part due to a negative mindset created by recent attacks on his journalistic and personal integrity (Twittergate, LeWeb), the stalking and threats he says cost thousands of dollars to counter and the huge bulls-eye that every bombastic public figure, from Perez to Loic  pins on every time they post an opinion. I thought it a bit too much info and a bit too personal a view from someone who has never met Arrington. I haven’t met him either, but, I digress….I am writing this post to agree, free of psychoanalysis, with Arrington, albeit for a few more reasons.

Most of us who have used Apple products since the days of Pong feel a special, though almost unnatural, attachment to our sleek, fashion conscious companions. But, of the four loves, romantic is the most fragile even though it has taken me months to decide to pack Apple’s bags. They are now filled with hundreds of adapters I can no longer match to the devices they were meant to support–and I’ll leave them on the curb for one of my Chinese neighbors who needs to replace some long, lost proprietary AC plug….  Yes, I have long wanted to break it off with the brand that, had I not allowed myself to be seduced by, could have spared me the dough for a new car or a down-payment on an apartment while leaving me plenty of cash for several Dell desk and laptops. Damn, it is like a relationship with a shoe crazed character in some sitcom, isn’t it?

All kidding aside (for now), my distrust of Apple after meeting an Asian Apple executive from Singapore who euphemistically asserted that Apple was “not a very CSR minded company,” but if I ever contacted him that he would “see to it personally” that three charities, for whom I serve as a board member. could buy from Apple at a discount as long as they did not publicize the good deed. I understand: A company like apple might well be inundated with requests from Slumdogs looking to better their lots and after all, that it what Foundation money is for:  Allowing cash-strapped NGOs and NPOs to feel better that they supported the world economy by purchasing their MACs at full price. Apple’s Asian office has returned neither my phone calls nor emails.

Then, I met the guys at a local Guangzhou authorized repair center who fixed a cracked screen with a used one and charged me retail, at the same time they installed a bogus Parallels and Windows platform in my Macbook Pro–also at cost.

Then after buying my iPhone I found I was locked out of buying music on iTunes (and a podcast I wanted to hear by Stephen Fry) because I now reside in China– heaven knows we cannot get pirated music anywhere except iTunes here.I cannot even buy a ringtone, or add video capability to my dismal excuse for a camera, without “cracking” my phone or buying the new and financially improved model with features my friends have had for months on their bootleg versions…

Dropping the Google Voice development (Arrington’s chief beef) did not bother me, other than to signal that if Apple will bend  to AT&T to save it a few bucks in VOIP losses they will certainly kiss the PRC’s asks for blocking and censorship demands in the Chinese market. I don’t need any more difficult a time accessing the net, thanks.

And now they have entered into the dark side of brand gaffe creations generally reserved for companies like Sony and have remained silent (the old maxim of the law was “Silence gives consent”) about important issues regarding the reported suicide of a worker at Foxconn, Apple’s manufacturing partner in China, who has been under investigation before for worker abuse. The worker claimed  he was beaten by security personnel after he reported that a prototype of a new generation iPhone had disappeared. Apple showed incredible insensitivity and arrogance by letting Foxconn pay a paltry sum in compensation for his death, and worse yet, gave an Apple computer as part of their sad mea culpa deal.

I am done with Apple and headed to any company that looks to be more socially aware and less like a well- traveled mistress of conceit, repression and greed.

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English majors studying for various degrees within the Guangdong University of Foreign Studies performed four dramas last night. This year the 11th annual contest, for the first time in its proud history, braved the use of contemporary plays, condensed into 23-minute masterpieces by the students, most of whom had no prior theatrical experience at any level. To add an extra challenge, they employed peers as dubbers who spoke every character’s lines in perfect synch’ with onstage cast counterparts. They built sets, designed and tailored costumes, researched and applied their own make-up, rehearsed the shows wherever they could find space for groups of 10-16 and did all of this while attending the usual Chinese course load of 30-35 hours of class. –all this just prior to final semester examinations.

The plays were all sober American classics: Cat on a Hot Tin Roof; Desire Under the Elms; Madame Butterfly; and the not literally sober, Who’s Afraid of Virginia Wolf. The writers had done their homework and rendered the essence of each play accessible, understandable and moving and with a flair I have not seen to date in Chinese or American students–and I have had the honor to judge speech and drama contests at countless provincial and national competitions in Asia and the U.S.. And the brief, but creative, humor-filled curtain calls that lent laughter and reprieve to a heavy night were extraordinary (Brevity is the soul of wit). And the show was emceed by beautifully articulate and professionally poised undergraduates who did not seem a bit intimidated by the thousands of their peers and  the resident and visiting VIPs in attendance.

Madame Butterfly

I left wanting to write an open letter to the leadership at China’s top companies to tell them that they are fishing in the wrong waters for talent–they usually interview at schools with prestigious names–and that they should drop more than one line in the provincial pond at 广外 “Guangwai” University. No other school, out of the dozens I have visited, has been as rife with risk-taking enthusiasm, project management skills and enviable language and cultural strength. This campus would be first on my list of places to catch self-starters who have the the traits I would seek  in an employee: motivation, hunger and the ability to putin to practice, and into in cultural context what they have, and will, learn.

This is not a post about me, but you have to know that I have some authority, albeit limited,  to pour out praise: I have a room full of trophies from my years as a debater and interpreter of drama in High School and in College on a Presidential debate scholarship; I have taught college dramatic literature classes;  I have written and produced two plays;  I have founded three theater companies two of which are still in production; I have acted on stage in in film in over thirty professional productions and have been a stage director for everything from dinner fare to modern opera with the San Antonio Symphony, once winning me a grant from the Texas Commission on the Arts and Humanities that allowed me to study and socialize for a month with  directors like Morton DeCosta (Broadway and film director of Music Man and Mame), Douglas Turner Ward (Director of the Negro Ensemble Company and Ceremonies in Dark Old Men), Joseph Chaiken (author of On Becoming an Actor and director of the Open Theater), Peter Weir (Dead Poets Society..)…

The students were infinite in faculty, noble, brave and wonderfully advanced in linguistic and dramatic skills considering their level of training. I am proud and humbled to have been a part of a great work that many, like me, will long remember….

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Returning in the plane from the AdTech conference in Shanghai I remarked to a colleague that I thought blogger, author and social media icon Shel Israel to be a wonderful writer. My associate replied with “As good as you?” I was struck dumb, unable to answer as I wasn’t sure whether it was meant to be a compliment or was a ping to test the depth of my self actualization. I didn’t answer immediately and instead set about reviewing in my mind the event I had just attended and tried to solidify my thinking on a number of issues raised while in Shanghai…

Robin Li was scheduled to be the keynote speaker for the annual gathering of media, advertising and PR decision makers who come to AdTech for education, networking and the renewal of ties. Li, who has canceled his appearance at the event before, reportedly called the night before the event and announced he would not be there. Rumor has it that he phoned again later and asked if he could send a second to deliver the opening address and AdTech brass demurred because the condition was added by Baidu that there be no question and answer session.

An official statement was released by AdTech later in the morning that indicated Li had called off his speech because of a sore throat and AdTech had opted to form a panel of experts on his proposed topic rather than accept a stand-in from Baidu.

What really prompted Li’s absence is less important than the absence itself: BAidu, a NASDAQ company, under fire for alledged complicity in search result suppression for money in the Sanlu Milk Crisis, puported willful acceptance of funds (15-20% of gross ad revenue) from unlicensed pharmaceutical companies, Intellectual Property battles in court regarding music download links thought by the recording industry to be illegal and constant criticism from search engine professionals and Internet publications regarding the manner in which Baidu marks (or fails to delineate) paid ads as different from organic results. The fact that Li was not available to answer in any fashion to charges levied against the company gives credence to those who, for whatever reason, look to diminish Baidu’s powerful presence in the world’s largest Internet market. Li had a chance to answer to allegations, allay fears, and rescue credibility and revenue, but did not. I would have been there had I needed an assistant to lip-synch my remarks. But, Baidu, like many Chinese companies has not always taken the management road best traveled and did not hike it at AdTech. I heard a PR industry old-hand remark that even if their PR company had the chutzpah to issue them sound advice/ultimatums they would likely not have listened. Even the hard hit Sarah Palin, stared down an army of spin doctors and managed to put a little lipstick on the face of some very ugly remarks. She did not win the nomination for VP of the United States, but she won a great many supporters by putting up a fight.

Later on at the conference I was a member of a powerhouse social media panel where I was fortunate to share the stage with Joe Chen, Ceo of Xiaonei, Jigsaw Media Partner P.T. Black, Magdelena Wszlaki the Regional VP of Agenda Corp and Jeff Lyndon a 26 Year old VP of Interzone Futeball and already a pioneer in China online gaming. One of the questions moderator Black asked of us was to answer to a P&G executive’s recent remarks indicating that he did not see the efficacy of social media over conventional advertising. All panelists were in agreement that to shunt conversation, conversation being itself the rightness and reason for social media, is to assume that consumers are less informed about their own needs than the corporation that is pitching them. Feedback and engagement are the mediums in which we will grow excellence, social responsibility and honorable brand loyalty. We are he worst judges of our own foibles and failures no matter how bright or seasoned a veteran of any professional war we might have fought in….

As for comparing myself to Shel Israel?:  I am currently reading–and I am shamefully tardy in doing so–the book, Naked Conversations, that he and Robert Scoble penned. It is a must-read for anyone in Social Media. It is a brilliant treatise that truly stands, as stated by Chris Pirillio, as an unofficial sequel to the Cluetrain Manifesto. Shel’s genius as a writer lay in his ability to take a starched white-collar idea and transform it into a blue-collar working treatise that speaks to the needs of a diverse tribe of social medians. He is a better writer than I am and I am not less of one for acknowledging that fact. I am not afraid of conversation and while my competitive self likes winning I warmly applaud mentors and masters….

Baidu, or any company, would do well to join the party (not that one…) and join in on the many conversations, those that honor AND those that harangue, which can only make us better business people, more responsible netizens and decent global citizens.

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I enjoyed an article today about the search habits of Chinese and American youth. The short story is that the search stats for product information are incredibly similar:

Give advice to others about products/services purchased
*

Chinese 18-34 **Americans 18-34

 Regularly Regularly

 Search Online Search Online

Regularly 56.1% 53.8%

Occasionally 42.5% 43.9%

Never 1.4% 2.3%

Source: BIGresearch, *China Quarterly (Q2 2008), **SIMM 12 (Jun 08)

What was not a shock to me, but might interest the folks who most read this blog (56% from the US)  was the way they shared information after they secured what they were looking for online: where American young adults prefer to pass information person to person or via email, Chinese Netizens text message, or call each other. So, that’s what is going on in most classrooms in China: They are not sending the exam answers to their buddies, they are just doing SMS reviews of that new i-BOD or i-Fone at the local electronics speakeasy.

As seriousness aside, it is a shock to a first-time visitor to see how prevalent SMS texting is here. I pampered myself a few weeks go with a movie and a pizza. It costs about 20%  more here (and 60% if adjusted for cost of living) for that combo than in the states–and we want them to quit buying 60 cent DVDs, but I digress. At Pizza Hut I guestimated that  2/3 of the people within view were either on the phone, sending a message or playing a game. And later, IN the theater, about 10% of the crowd there for Kung Fu Panda appeared to be glowing in the dark from ambient light coming off their cell phones.

What I found when i was teaching was that a rumor, truemor, or current event release could travel to every student residing at the far reaches of the campus faster than any Public Address system. Smart application designers are going to learn how to leverage that power in the very near future. I look toward mobile entrpreneurs to find ways to effectively deliver viral ads in the body of messages.

Me? I am still looking for a cheap James Bondian style pen that will jam non-emergency calls on the train, at restaurants and movie houses and broadcast parental style admonitions to the offending parties.

The more authoritative post is here:

Both Young Chinese & American Online Searchers Spread the Word but Differ in How They Communicate Findings, According to BIGresearch – MarketWatch

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