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Why I am quitting Apple

A friend of mine asserted yesterday that Michael Arrington’s decision to end his courtship with Apple was in part due to a negative mindset created by recent attacks on his journalistic and personal integrity (Twittergate, LeWeb), the stalking and threats he says cost thousands of dollars to counter and the huge bulls-eye that every bombastic public figure, from Perez to Loic  pins on every time they post an opinion. I thought it a bit too much info and a bit too personal a view from someone who has never met Arrington. I haven’t met him either, but, I digress….I am writing this post to agree, free of psychoanalysis, with Arrington, albeit for a few more reasons.

Most of us who have used Apple products since the days of Pong feel a special, though almost unnatural, attachment to our sleek, fashion conscious companions. But, of the four loves, romantic is the most fragile even though it has taken me months to decide to pack Apple’s bags. They are now filled with hundreds of adapters I can no longer match to the devices they were meant to support–and I’ll leave them on the curb for one of my Chinese neighbors who needs to replace some long, lost proprietary AC plug….  Yes, I have long wanted to break it off with the brand that, had I not allowed myself to be seduced by, could have spared me the dough for a new car or a down-payment on an apartment while leaving me plenty of cash for several Dell desk and laptops. Damn, it is like a relationship with a shoe crazed character in some sitcom, isn’t it?

All kidding aside (for now), my distrust of Apple after meeting an Asian Apple executive from Singapore who euphemistically asserted that Apple was “not a very CSR minded company,” but if I ever contacted him that he would “see to it personally” that three charities, for whom I serve as a board member. could buy from Apple at a discount as long as they did not publicize the good deed. I understand: A company like apple might well be inundated with requests from Slumdogs looking to better their lots and after all, that it what Foundation money is for:  Allowing cash-strapped NGOs and NPOs to feel better that they supported the world economy by purchasing their MACs at full price. Apple’s Asian office has returned neither my phone calls nor emails.

Then, I met the guys at a local Guangzhou authorized repair center who fixed a cracked screen with a used one and charged me retail, at the same time they installed a bogus Parallels and Windows platform in my Macbook Pro–also at cost.

Then after buying my iPhone I found I was locked out of buying music on iTunes (and a podcast I wanted to hear by Stephen Fry) because I now reside in China– heaven knows we cannot get pirated music anywhere except iTunes here.I cannot even buy a ringtone, or add video capability to my dismal excuse for a camera, without “cracking” my phone or buying the new and financially improved model with features my friends have had for months on their bootleg versions…

Dropping the Google Voice development (Arrington’s chief beef) did not bother me, other than to signal that if Apple will bend  to AT&T to save it a few bucks in VOIP losses they will certainly kiss the PRC’s asks for blocking and censorship demands in the Chinese market. I don’t need any more difficult a time accessing the net, thanks.

Fake iPhone

And now they have entered into the dark side of brand gaffe creations generally reserved for companies like Sony and have remained silent (the old maxim of the law was “Silence gives consent”) about important issues regarding the reported suicide of a worker at Foxconn, Apple’s manufacturing partner in China, who has been under investigation before for worker abuse. The worker claimed  he was beaten by security personnel after he reported that a prototype of a new generation iPhone had disappeared. Apple showed incredible insensitivity and arrogance by letting Foxconn pay a paltry sum in compensation for his death, and worse yet, gave an Apple computer as part of their sad mea culpa deal.

I am done with Apple and headed to any company that looks to be more socially aware and less like a well- traveled mistress of conceit, repression and greed.

Beijing,Censorship,China Business,China Economics,China Editorials,Human Rights,Human Rights China,In the news,Taiwan,Twitter

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An Open Letter to the #140conf

Jeff,

I hope this finds you well and not too overwhelmed by the hundreds of nominations folks have sent in for the #140conf –especially after your carb-laden drive back from IHOP today and what was surely a stimulating  visit with one of my favorite online connections, @geogeller.

With Twitter censored/blocked/banned/muted here in the Middle Kingdom and my VPN suffering some neural disorder of late I apologize that I didn’t catch the call for attendees nor did I make the deadline for nominations. Here below the far side of the Great Firewall we have to make-do with state run papers, tunnel networks, and year old broadcasts from Hong Kong of American Idol’s Got Talent in Funny Home Videos to keep us acculturated until we return to the land of round doorknobs, boneless chicken and (insert envy here) IHOP.

I am writing in hopes that you were given leads for a few China-centric microbloggers. No, not the ones who live within arms reach of San Francisco and its technocentric, wash-my-back-and-I-will introduce-you-to-my-VC and his friend who lived once in Shanghai–the financial Haight-Ashbury of China where all the pretty people go to gamble on the Chinese version of the American Dream–who knows a lot of peeps. The real China Twitterati. And please don’t get me wrong: I cherish my association with many bright successful entrepreneurs and old China hands in Shanghai and SF, but, I digress….

Here is what I mean to ask of you:

A military medial supervisor of mine, years ago in Germany, was giving a lecture on psychopathology and said that the real definition of “crazy” was fighting someone twice your size. During my tenure in China, I have come to call such actions “bravery” and am glad that there are those crazy enough to wade in treacherous digital waters to lead others through China’s information Killing Fields…

Too often U.S. and world conferences ignore Asia and the folks who will make up–according to Forrester–almost 50% of the world’s Internet traffic. While @Loic lamented, at France’s LeWeb, America’s narcissism and self-centered deprecation of anything not engineered in Silicon Valley, there was little Asian representation at that event–and this after Loic had been an invited guest at Open Web Asia. And Blog World Expo has routinely ignored a demographic with more users now than America has citizens. Those wanting to Digg their way to China (sorry) simply don’t have the tools to do it nor a craftsman to show them how to use them if they did.

140 conference

Apart from the human rights imperative that the government here has created with censorship and dis-information, there are hundreds of millions of Japanese, Chinese, Indians, Vietnamese and other APAC Netzens that would love to be part of the global conversation and could teach us all a great deal about business and cultural opportunities beyond our borders.

And while I seriously feel that there are extraordinary China savvy expats both here and abroad, I advocate for native voices who are part and parcel of the social networks here: Dr.@ganglu the founder of Open Web Asia;  @Isaac the first blogger in China, Harvard Fellow and founder of CNBloggercon; @zola, China’s first guerella blogger and citizen reporter; and dozens of others…

Your last conference should be applauded if only for drawing Al Jazeera and the Israeli Consulate to the same event. Here’s hoping you continue setting global conference precedents at your next 140 character conference.

Wishing you much success,

OMBW

China Business,China Editorials,china internet,Chinese Internet,In the news,Intercultural Issues,Online Digital Marketing China,social media,Twitter

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You must go home again…

“Loneliness is and always has been the central and inevitable experience of every man.”

Thomas Wolfe


I generally solicit views on current events from my students during the first few minutes of a class. It allows them to decompress from submersion in previous courses, informs me about what is current in Chinese student circles and points up, by their unintended omissions, what news as been missed by them via censorship or time constraints. During “current events” this week we reviewed, the “Great Spoon Heist” on campus: It seems that 500 stainless steel spoons had vanished and now the students are forced to eat from utensils with holes drilled in their bellies–which is now kinda tough on the soup lovers I am guessing. And students also told me of the Sakura scandal at Wuhan University–nationally revered for its lush greenery and traditional architecture– in the north of China. Last week a mother and her daughter were run off of campus and vilified on the Internet for taking pictures while dressed in Japanese Kimonos in front of the famed Sakura trees. They were the on the receiving end of local wrath for ignorance regarding the history of the blossoms.

Sakura were first planted by the Imperial Japanese Army occupying the campus during the war years because they were homesick (Thankfully, instead of acts of rape, pillage and plunder they planted flowers and I am guessing did not wear Kimonos to do it…), but those particular Cherry Blossoms died some time later and the Japanese government, so I am told, sent more later as a gift and the remaining 60 or so trees now attract tens of thousands of visitors annually who admire their beauty–and manage to stay a sight more sober in the process than do the Japanese during their viewings in Japan…**

After current events I then told classes about my recent flight into Bangkok, where I was headed for medical treatment, during which time I noticed that the man in the seat next to me reading a Japanese newspaper. Since I am accosted 2-3 times a week for impromptu English practice– and end up feeling more like a parrot than a professor–I thought I’d mediate my 40-year old discomfort with flying and get in some language practice by chatting him up. He surprised me: quickly after he recovered from the shock of a white male on a flight to Thailand from China speaking Japanese he used my earnest attention to tell me of the woes of a Japanese expat living in China. He missed his family, still in Tokyo, had trouble making friends with Chinese nationals (imagine that) and told me how weary he had become of frequent trips to Thailand required by his position. He would never have shared his grief, for sake of losing face or not appearing strong, with a native Japanese, and seemed increasingly happy as he spoke. After his confessional experience he left the plane devoid of the sullen look he had carried on as baggage.

I recognized the look on his face: He was in the midst of haggling with what I have come to call Expats Syndrome. It is depression brought on via cultural disconnection. We all go through it at one time or another and it can steel our resolve or send us headlong into the cultural abyss. It is a a lack of grounding that finds us grasping for tethers–some healthy and some not.

Gestalt Therapist and Holocaust survivor Fritz Perls once observed several children on a beach each react differently to an incoming wave (glee, flight, terrified incapacitation…) and theorized that we are all genetically predisposed to react differently to stressors.  In addition to the excitement and challenge of living abroad, expatriate adventures can be a bit fugitive, solitary and hence stressful regardless of whether you are visiting a far shore to spiritually conquer, study, invade, visit or do business with the natives who reside there.  In recent weeks I have watched expats cope with waking up in a darkening economic environment by engaging in extramarital dalliances with alcohol or women, depression that has functionally paralyzed them or through fleeing homeward toward Europe Canada or America…. Conversely, One British friend in Hong Kong who recently has lost a substantial portion of his business to a partner company’s reorganization took the loss like a true entrepreneur and announced to me: “We have had a bit of a set-back.”  It was not British stoicism or stiff-upper-lip behavior, but rather a declaration of war by an emotionally well outfitted businessman who will certainly outlast any opponent.

Once outside of themselves again and the country they adopted or were sent to explore, many of my friends find themselves more disoriented than ever before. Being disconnected, even for a few months, from the indeterminate and comforting familiarity of the constellations of their youth or most recent native home can render the sights and sounds there unrecognizable. TV shows have gone off the air ( I have been gone so long I am still mourning the loss of Cheers and MASH), schools have closed, businesses have shuttered and friends moved on or passed away. As an aside: during my first trip back to America in three years recently passed by Ft. Ord, where I did military basic training, and saw that a school had replaced the wooden barracks and later learned that there was little left of the the 1/2 billion dollar Mississippi ammunition plant where I had served as XO in the late 70’s–it’s been in mothballs for more than a decade. It is hard to describe the waves of mortality that vibrate their way through every wrinkle and scar you have earned in the years since those times and harder to explain how foreign you can suddenly feel in your own country.

When I reached my hotel room in Thailand I discovered an article in the International Herald Tribune about foreigners who, because of the cost of overseas postings, had been called home early by cost conscious companies, and were wearied and disoriented upon their return even though their assignments had been short. The story was fundamentally a critique of businesses who do not prepare expats for re-entry….

Several years ago I visited Angel Fire New Mexico and the Disabled American Veterans Vietnam Memorial there. It is built on land considered sacred to Indians and the spot where a ceremonial march for Vietnam returnees was held and at its conclusion veterans were initiated into traditional tribal rituals normally reserved for Indian warriors returning from battle. “Native Americans” were wise enough to know that transitioning back to society required care, diligence and ceremonial reintroductions what for others might be seen as mundane. I think the huge number of homeless and jailed veterans is due in large part to our neglect of returnees and a misguided belief that they can safely reintegrate after experiencing months or years of traumatic events. The veterans who took part in that long march still talk of its healing virtues.

As more warriors return from battle, more economic refugees land on Chinese shores and more western sea turtles head back to their nesting grounds there will be problems. And while the Chinese use an idiom that admonishes us against the danger of having a foot in two boats, I argue that we must stay grounded in our home culture via news, music, movies, art, conversation, books, or blogs while slowly immersing ourselves in a new one. We all cannot be as strong as my friend in Hong Kong and while we well may be hard-wired as to how we’ll respond to stress, but we can mediate the magnitude of our reactions by keeping tethered somehow to home. I just came out of a numb sleep brought on by being ill and having little to grasp onto for comfort, but I am a very lucky veteran traveler who has amazing, loving, keen observers as friends. They threw a line into the abyss. I wish this kind of good fortune on others.

We must go home again, if only virtually, from time to time…

More in a part II

**related Cherry Blossom stories: CHINA SMACK (with hilarious comments by readers below the story) and the

East South North West Blog

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AdTech, AdGate and Blue Collar Blogging

Returning in the plane from the AdTech conference in Shanghai I remarked to a colleague that I thought blogger, author and social media icon Shel Israel to be a wonderful writer. My associate replied with “As good as you?” I was struck dumb, unable to answer as I wasn’t sure whether it was meant to be a compliment or was a ping to test the depth of my self actualization. I didn’t answer immediately and instead set about reviewing in my mind the event I had just attended and tried to solidify my thinking on a number of issues raised while in Shanghai…

Robin Li was scheduled to be the keynote speaker for the annual gathering of media, advertising and PR decision makers who come to AdTech for education, networking and the renewal of ties. Li, who has canceled his appearance at the event before, reportedly called the night before the event and announced he would not be there. Rumor has it that he phoned again later and asked if he could send a second to deliver the opening address and AdTech brass demurred because the condition was added by Baidu that there be no question and answer session.

An official statement was released by AdTech later in the morning that indicated Li had called off his speech because of a sore throat and AdTech had opted to form a panel of experts on his proposed topic rather than accept a stand-in from Baidu.

What really prompted Li’s absence is less important than the absence itself: BAidu, a NASDAQ company, under fire for alledged complicity in search result suppression for money in the Sanlu Milk Crisis, puported willful acceptance of funds (15-20% of gross ad revenue) from unlicensed pharmaceutical companies, Intellectual Property battles in court regarding music download links thought by the recording industry to be illegal and constant criticism from search engine professionals and Internet publications regarding the manner in which Baidu marks (or fails to delineate) paid ads as different from organic results. The fact that Li was not available to answer in any fashion to charges levied against the company gives credence to those who, for whatever reason, look to diminish Baidu’s powerful presence in the world’s largest Internet market. Li had a chance to answer to allegations, allay fears, and rescue credibility and revenue, but did not. I would have been there had I needed an assistant to lip-synch my remarks. But, Baidu, like many Chinese companies has not always taken the management road best traveled and did not hike it at AdTech. I heard a PR industry old-hand remark that even if their PR company had the chutzpah to issue them sound advice/ultimatums they would likely not have listened. Even the hard hit Sarah Palin, stared down an army of spin doctors and managed to put a little lipstick on the face of some very ugly remarks. She did not win the nomination for VP of the United States, but she won a great many supporters by putting up a fight.

Later on at the conference I was a member of a powerhouse social media panel where I was fortunate to share the stage with Joe Chen, Ceo of Xiaonei, Jigsaw Media Partner P.T. Black, Magdelena Wszlaki the Regional VP of Agenda Corp and Jeff Lyndon a 26 Year old VP of Interzone Futeball and already a pioneer in China online gaming. One of the questions moderator Black asked of us was to answer to a P&G executive’s recent remarks indicating that he did not see the efficacy of social media over conventional advertising. All panelists were in agreement that to shunt conversation, conversation being itself the rightness and reason for social media, is to assume that consumers are less informed about their own needs than the corporation that is pitching them. Feedback and engagement are the mediums in which we will grow excellence, social responsibility and honorable brand loyalty. We are he worst judges of our own foibles and failures no matter how bright or seasoned a veteran of any professional war we might have fought in….

As for comparing myself to Shel Israel?:  I am currently reading–and I am shamefully tardy in doing so–the book, Naked Conversations, that he and Robert Scoble penned. It is a must-read for anyone in Social Media. It is a brilliant treatise that truly stands, as stated by Chris Pirillio, as an unofficial sequel to the Cluetrain Manifesto. Shel’s genius as a writer lay in his ability to take a starched white-collar idea and transform it into a blue-collar working treatise that speaks to the needs of a diverse tribe of social medians. He is a better writer than I am and I am not less of one for acknowledging that fact. I am not afraid of conversation and while my competitive self likes winning I warmly applaud mentors and masters….

Baidu, or any company, would do well to join the party (not that one…) and join in on the many conversations, those that honor AND those that harangue, which can only make us better business people, more responsible netizens and decent global citizens.

Book Reviews,China Blog,China Business,China Editorials,china internet,China Search Engine Marketing,China SEO,China web 2.0,Chinese Internet,Chinese Media,chinese serach engines,Xiaonei

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